Customer satisfaction is the first priority for us, we want our customer to be completely satisfied with his purchase. The following general order cancellation & return policy is applicable to items sold by OTBliss except for following items: Order Cancellation Process:By customer:
Order Cancellation Process:By OTBliss:- Incorrect or Incomplete information regarding Customer's credentials i.e. address (Street number, Landmark phone number) etc. Return PolicyWe have a policy of Return/Replacement within 7 days of delivery of the Product. In case, if the customer receives a damaged product, then the customer can contact us within 48 hours of delivery. Due to health, hygienic and safety reasons, products which relate to personal hygiene and self-care are non-returnable. Products that come in contact with the body cannot be returned - they are single use patient items. No hygiene product can be returned if the package has been opened as per our policy. An item may be eligible for return if it fulfills one or more of the following conditions:1. Products damaged/ defective. Return Procedure1. Customer needs to inform us through call or email with valid reason within 7 days of receiving the order. 4. There are 2 ways to return the product: a) We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will contact you and collect the shipment within 2-3 business days. 5. After receiving the product, the quality check will be done over the product by our team which takes 2 days’ time. Do You Have Questions? Call Us Now!We are Happy to help! Give us a call with any questions regarding our Payment Method. Call us - Toll-Free number: 1800 419 5222 or email: info@otbliss.com OTBliss Hospital Supplies Pvt. LtdCorp. Office - SCO 5-6 Sushma Infinium Opposite Park Plaza Zirakpur Punjab 140603 India |