Customer satisfaction is the first priority for us, we want our customer to be completely satisfied with his purchase. The following general order cancellation & return policy is applicable to items sold by OTBliss except for following items:
Order Cancellation Process:
By customer:
Customers who want to cancel orders must do so through the cancellation process on the OTBliss Site.
- Customer can cancel the order after the dispatch of the shipment.
- Customized orders as per the customer’s request may not be canceled once the order is processed.
- Customer can call us on our toll-free number, our support team will assist accordingly.
- After submitting the cancellation request, we'll send you a confirmation message along with the refund details to the e-mail address on the customer account.
Order Cancellation Process:
By OTBliss:
- Incorrect or Incomplete information regarding Customer's credentials i.e. address (Street number, Landmark phone number) etc.
- In exceptional cases due to unavailability of products i.e., if a product runs "out of stock" with the vendor, the product will be canceled.
Return Policy
We have a policy of Return/Replacement within 7 days of delivery of the Product. In case, if the customer receives a damaged product, then the customer can contact us within 48 hours of delivery.
Due to health, hygienic and safety reasons, products which relate to personal hygiene and self-care are non-returnable. Products that come in contact with the body cannot be returned - they are single use patient items. No hygiene product can be returned if the package has been opened as per our policy.
An item may be eligible for return if it fulfills one or more of the following conditions:
1. Products damaged/ defective.
2. Different from the description on the website.
3. Wrong item delivered/Wrong Size/Wrong Quantity.
4. Missing parts/accessories.
5. Products marked as "non-returnable" on the product detail page cannot be returned.
Return Procedure
1. Customer needs to inform us through call or email with valid reason within 7 days of receiving the order.
2. Customer must have a sale invoice.
3. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered.
4. There are 2 ways to return the product:
a) We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will contact you and collect the shipment within 2-3 business days.
b) However, in some cases, if we cannot provide return service then the customer needs to send the product to us through India Post or any available courier company. Once the product is received by us, then we will reverse the courier charges.
5. After receiving the product, the quality check will be done over the product by our team which takes 2 days’ time.
6. Refund will be credited in within 6-8 business days after cancellation/return.
Do You Have Questions? Call Us Now!
We are Happy to help!
Give us a call with any questions regarding our Payment Method.
Call us - Toll-Free number: 1800 419 5222 or email: info@otbliss.com
OTBliss Hospital Supplies Pvt. Ltd
Corp. Office Address: S.C.O 71, 1st & 2nd Floor, Sector 20-C, CHANDIGARH - 160020, India.
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